How Jezzam helped Berkley Care Group enhance family connections and reduce admin workload by 20%

Despite being keenly aware of their need for digital transformation, the onset of the COVID-19 pandemic in early 2020 created new urgency. Managing restricted visitor numbers and observing government guidelines created a host of new challenges. Berkley Care Group quickly realised they needed a flexible online booking system to provide a solution for:

• Urgent need for a rapid solution: Berkley Care Group required a system that could be deployed rapidly, ensuring minimal disruption while transitioning from manual to online booking during a critical time.
• Frequent changes in government regulations: As COVID-19 guidelines shifted regularly, Berkley needed a booking system that could quickly adapt to evolving visitor restrictions and new visiting formats (e.g., virtual video calls, outdoor visits).
• Resource and scheduling complexity: Managing various visit types - such as in-room, garden, and fine dining - required a highly adaptable system to handle the complexity of scheduling and resource allocation.
• Ensuring secure, private access for relatives: The system needed to ensure only relatives had access to book visits, maintaining the privacy and security of both relatives and residents.
• Overburdened administrative staff: With staff already busy with resident care, Berkley needed a solution that would save time and reduce manual work, allowing staff to focus on providing care.
• Meeting track-and-trace requirements: Berkley needed a system that could accurately track and log visitor details for compliance with health and safety regulations.

Berkley Care Group recognised that Jezzam’s platform could provide the rapid, flexible solution they needed to manage both immediate pandemic-related challenges and future growth.