Frequently asked questions

Some common questions we get asked

Try our 30-day FREE trial

FAQ

How does the free trial work?

You can try Jezzam free for 30 days. No credit card details required . No obligation. No strings attached! The trial includes all Jezzam's features.

We know you need to have a good play to see if Jezzam is right for you and if you have any questions during the trial, please get in touch - we're standing by to help and would love to hear from you.

At the end of the trial you can simply subscribe to continue or say a fond farewell. Either way, we'll still be friends.

What's the difference between Staff and Resources?

Great question! In Jezzam, a staff member is simply someone in your organisation who can be booked for an appointment or delivers a course, class, or workshop. It could be just you or your entire team.


A resource, on the other hand, is anything that can be booked that isn’t a person! Examples include tennis and other sports courts, offices, music practice spaces, hot desks, iPads for video calls, minibuses, or a village hall. In fact, almost anything that can be booked.


Jezzam’s powerful scheduling engine lets you create schedules for both Staff and Resources. You can even build sophisticated relationships between the two.


And no worries - if you don’t have Staff, there’s no need to set them up. The same goes for Resources. You can use one, the other, both, or neither. Jezzam is completely flexible, and you can always add them later if your needs change.


With Jezzam, you’re in control, and you only pay for what you use.

Can I upgrade and downgrade my plan?

Absolutely! You have complete control of your plan. You can add more bookings, staff and resources when you need to. Similarly, you can reduce these when you want too.

Jezzam lets you top up bookings if you're running low or you can increase your regular monthly booking allowance as your business grows.

If you take on more staff, simply add them in. If you have temporary staff, when a staff member leaves, just remove them from your plan. It's that simple.

Jezzam even lets you take payment holidays by suspending your account when ever you need to.

How's that for flexibility!

Do you have any contracts or cancellation fees?

No, Jezzam is a monthly subscription service with no long-term contracts or cancellation fees.

You can cancel at any time. If you cancel, you’ll only be billed for the current subscription period, and no further charges will apply.

Jezzam also offers an account suspension feature, allowing you to pause your account. No payments will be taken while your account is suspended, and you can reactivate whenever you're ready.

Do you offer a free plan?

We’re sorry, but we don’t offer a free plan. Free plans often come with trade-offs, like advertising, sharing data with third parties, or limited support. That’s not something we’re comfortable with. Instead, we focus on providing a high-quality service at an extremely affordable price, with full access to support when you need it.

To help you decide if Jezzam is right for you, we offer a 30-day free trial with no commitment. Plus, we back it up with a 100% Money Back Guarantee during the first month of your paid subscription.

What payments methods do you accept?

For payment of your monthly Jezzam subscription we accept most credit or debit cards.

And remember, you can try Jezzam free for 30 days without having to enter any card details.

What support do you offer?

Our approach to helping you get the best from Jezzam is simple, effective, and efficient. With your subscription, you have free access to a range of support resources tailored to your needs.

From your administration panel, you can raise support requests through the Jezzam Support System, creating a ticket that immediately notifies our team. We’re here to provide swift, reliable assistance whenever you need it.

In addition to this, you’ll have access to a comprehensive knowledge base with detailed help articles, step-by-step video guides, and an in-app chat feature for quick answers. For more personalised assistance, we also offer 1-to-1 online sessions when needed—all included as part of your subscription.

Here’s what our customers say:

"The support has been extremely quick and helpful answering any queries I have had. I can thoroughly recommend using Jezzam."

Ros D, Village Hall

What's your refund policy?

We offer a 100% money back guarantee for your first paid month but other than that, we don't give refunds.


Here's a list of the great things we do offer:


  • 30 day FREE trial. No credit card required. No obligation. No long term contracts
  • 100% money back guarantee during the first month of your paid subscription
  • All appointment scheduling features included at a very affordable price - no hidden costs
  • No huge setup fees - Jezzam is easy to setup
  • FREE help and 1 to 1 online assistance if you do need help setting up
  • The ability to upgrade and downgrade when you like - you're in control
  • Account suspension/payment holidays - as many and as often as you need with no further payments being taken until you reactivate
  • Easy cancellation and permanent removal of your own account from within Jezzam


So, we offer a multitude of ways for you to not only try and test Jezzam, but also to suspend, cancel and remove your account if you really want to - after which, we won't charge you a penny more.


We think that's fair.


Find out more about our Terms and Conditions.

Sign up for your FREE 30-day trial today!

Be up and running in minutes and see how Jezzam's online booking software can simplify your booking process.

  • No credit card required
  • Free support
  • No obligation or long term contracts
  • 100% money back guarantee
Start your free trial