NHS National Services Scotland increased frontline staff flu vaccination uptake by 13.5% with Jezzam
By transitioning to online booking, NSS boosted flu clinic uptake by 13.5%, saved time, and streamlined operations. Jezzam's software provided NHS staff with a simple, efficient, and reliable way to book appointments.
About the Customer
NHS National Services Scotland (NSS) provides vital services and advice to NHS supporting healthcare organisations across the country. Their expertise spans multiple areas, from data analysis and logistics to digital solutions, all aimed at ensuring Scotland’s healthcare system runs smoothly. NSS’s commitment to operational excellence plays a crucial role in improving patient outcomes and supporting the needs of frontline healthcare workers.
Highlights
- Boosted flu vaccination uptake: Flu clinic participation increased by 13.5%, ensuring more frontline staff received vital vaccinations.
- Streamlined and time-saving process: NSS transitioned from a manual system to an automated platform, significantly reducing admin workloads and ensuring smooth, efficient operations.
- Improved booking reliability: Handled large volumes of bookings with ease - a rare achievement for new systems.
- Loved by staff: Both administrators and NHS staff praised the simplicity of the system, with bookings averaging under one minute.
- Exceptional support: Ongoing, proactive assistance from the Jezzam team ensured a smooth flu clinic season and optimal operations.
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"Jezzam enabled us to move flu clinic booking online for the first time, and the booking process is one of the easiest and most straightforward I have ever used."
Julie Taylor
NSS Workforce Systems and Business Process Manager
The Challenge
Prior to adopting Jezzam, NSS relied on a fully manual process for booking staff flu vaccinations. Having thousands of employees making appointments manually over the telephone created a range of inefficiencies:
- Time-consuming manual workflows: Administration staff spent significant time taking calls and manually recording bookings.
- Disruption to daily operations: Flu clinic season had a noticeable negative impact on “business as usual” activities.
- Low staff satisfaction and uptake: Staff found the previous process inconvenient and frustrating, leading to a reduced uptake of flu shots.
- Limited data analysis capabilities: Manual paper records restricted NSS’s ability to analyse booking trends and attendance effectively.
The tipping point came when NSS realised that much of their booking process could be automated, delivering a better experience for both employees and administrators. With the added urgency of flu season, NSS needed a solution that could be implemented quickly without compromising ease of use.
"It was really straightforward to get started with Jezzam, and we were fully supported by the Jezzam team right the way through the setup process and beyond. The support from the whole team has been amazing."
Julie Taylor
NSS Workforce Systems and Business Process Manager
Why NHS National Service Scotland Chose Jezzam
Ease of use
Jezzam’s intuitive interface catered to both administrators and NHS staff, ensuring a seamless experience. Staff could easily book appointments on mobile devices, making it accessible anywhere.
Quick setup
The platform’s minimal lead time meant it could be operational within the tight time constraints of the flu season, ensuring a smooth transition and immediate readiness.
Scalability
Jezzam’s flexibility provided NSS with a reliable solution during a critical period, enabling efficient, stress-free and high-volume booking for thousands of NHS staff.
"We've had no problems with the large volumes of staff booking clinics, which is a very rare thing with a new system."
Julie Taylor
NSS Workforce Systems and Business Process Manager
The Solution
Jezzam enabled NSS to transition their flu clinic bookings online for the first time. The platform’s flexible configuration options allowed NSS to tailor the system to meet their specific requirements. The Jezzam team worked closely with NSS, providing comprehensive support from initial setup through ongoing assistance. Key aspects of the implementation included:
"Jezzam’s reports functionality makes it easy to view all bookings or drill down to specific booking statuses, such as cancellations or no-shows."
Julie Taylor
NSS Workforce Systems and Business Process Manager
Results
Jezzam’s implementation transformed the way NSS managed flu clinic bookings, delivering significant benefits:
13.5% increase in flu vaccination uptake
During the first year of using Jezzam, NHS National Service Scotland saw a notable rise in bookings and uptake of flu shots from NSS frontline staff.
Seamless handling of high volumes
Jezzam efficiently handled a high volume of bookings, with thousands of bookings in the first few hours of launch, ensuring reliable performance throughout.
Huge time savings for administrators
Automating the booking process reduced the workload for NSS staff, allowing them to focus on other priorities.
"The booking confirmation emails ensure users have a record of their booking and also the ability to save details to an online calendar."
Julie Taylor
NSS Workforce Systems and Business Process Manager
Why NSS Recommends Jezzam
NSS wholeheartedly recommends Jezzam to organisations seeking an easy-to-use solution for appointment booking. The system's simplicity, coupled with the dedicated care and support provided by the Jezzam team, sets it apart from other alternatives. NSS appreciated the ongoing support received and valued Jezzam's ability to accommodate stringent security requirements.
“The support from the Jezzam team has been amazing, both getting us set up, and also ongoing support throughout our flu clinic booking season. Often, once you are set up on a system, it can be difficult to get support when you need to do something new, but the Jezzam team is always there and regularly checks in to see how things are going and if we need any help.”
Julie Taylor
NSS Workforce Systems and Business Process Manager
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